Article 6. Complaints / returns
6.1 Complaints must be reported in writing or by e-mail to Smack-it spices within 30 days after delivery.
6.2 The goods may not be returned without prior permission from Smack-it spices.
6.3 If the buyer wishes to exchange the delivered goods, the transport costs, both delivery and return costs, are for the account of the buyer.
6.4 In the event of a shortcoming in the delivery of the goods ordered by the customer, the delivery and return costs will be borne by Smack-it spices.